Return & Refund Policy

🔄 Returns & Refunds Policy

Your Multiverse Pet.

We want you—and your furry sidekicks—to love what you ordered. If something arrives damaged, missing, or just not right, we’ll make it right… across any dimension.

📦 Return & Claim Window

  • Most items: Submit a claim within 30 days of delivery.
  • Apparel items: Enjoy a 7-day, no-questions-asked return—as long as the item is unused and in its original packaging with tags.

✅ When You’re Eligible for a Refund or Replacement

We offer refunds, replacements, or store credit if:

  • Your item arrived damaged (photos & packaging required).
  • You received the wrong item (size, color, or product mismatch).
  • Your product was lost or significantly delayed in transit.
  • The item has quality issues that impact use or safety.
🛡️ We work with trusted fulfillment partners, but weather, customs, and other interdimensional hiccups may occur.

❌ When Refunds Are Not Available

  • The wrong shipping address was provided at checkout.
  • The item was refused upon delivery.
  • The return is due to a “change of mind” (unless there's a quality issue or misrepresentation).
  • Items were used by pets (we love them, but they’re...enthusiastic).
  • The item was damaged due to misuse, wear & tear, or normal use.

🚚 Delivery Guarantee

U.S. Orders:
If your order hasn’t arrived within our guaranteed shipping window or is confirmed lost, we’ll reship it or offer a full refund—valid within 30 days of shipping.

All Other Regions:
Contact us if your order hasn’t arrived within 45 days of shipment.

⚠️ During high-demand seasons, delivery times may extend—but we’ve got your back.

📋 Returning Items

We can arrange returns (especially for defective items or international cases).

  • The item must be unused and in resellable condition.
  • Return shipping costs are the buyer’s responsibility.
  • Returns must be initiated within 7 days of approval and shipped back within 7 days.

💰 Refund Timing

  • PayPal/Credit cards: Processed within 3 business days.
  • Bank cards: May take 5–7 business days, depending on your bank.
  • Store credit or replacement items: Issued immediately after approval.

📧 Need Help?

We’re here to support you and your pet on every timeline.
Contact us at: support@yourmultiversepet.store