Guardian Service Agreement

Guardian Service Agreement

Effective Date: January 1, 2025
Last Updated: January 1, 2025

Welcome, Guardian! These terms govern your cosmic journey with Your Multiverse Pet, By accessing our interdimensional marketplace or purchasing Crest-Certified gear, you agree to this Guardian Service Agreement.

🌌 1. Definitions

  • 'We,' 'Us,' 'Our': Your Multiverse Pet. and our cosmic operations team
  • 'You,' 'Guardian': The customer accessing our services
  • 'Crest-Certified Gear': All products available through our interdimensional marketplace
  • 'Multiverse Crest': Collectible emblems earned with qualifying orders
  • 'Realm Support': Our customer service team

🛡️ 2. Eligibility & Account Requirements

  • You must be at least 18 years old to create an account or place orders
  • You're responsible for maintaining accurate account information
  • One account per Guardian - multiple accounts may result in suspension
  • You're responsible for all activity under your account

🚀 3. Orders & Payment

  • Order Acceptance: All orders are subject to our acceptance and product availability
  • Payment: Payment is required at time of order placement
  • Pricing: Prices may change without notice; you pay the price displayed at checkout
  • Currency: All prices are in USD unless otherwise specified
  • Payment Methods: We accept major credit cards and other methods as displayed

📦 4. Interdimensional Fulfillment

  • Processing Time: Orders typically process within 1-3 business days
  • Shipping Partners: We work with trusted suppliers and carriers
  • Delivery Times: 7-14 business days standard; expedited options available
  • International Orders: May take 2-4 weeks due to customs protocols
  • Shipping Delays: We're not liable for carrier delays, customs holds, or cosmic events

🎯 5. Product Information & Availability

  • We strive for accurate product descriptions but cannot guarantee perfection
  • Product availability may change without notice
  • We reserve the right to limit quantities or refuse orders
  • Color variations may occur due to monitor differences
  • All products are intended for Earth-based pets unless otherwise specified

🔄 6. Returns & Exchanges

See our Guardian Satisfaction Protocol for complete return and refund terms.

💫 7. Multiverse Crest Program

  • Crests are earned with qualifying orders as specified
  • Crests are collectible items with no monetary value
  • We reserve the right to modify or discontinue the program
  • Lost or damaged crests may be replaced at our discretion

⚖️ 8. Intellectual Property

  • All content, designs, and trademarks are our property or used with permission
  • You may not reproduce, distribute, or create derivative works
  • The 'Your Multiverse Pet Co.' name and cosmic designs are protected

🛡️ 9. Limitation of Liability

  • Products are sold 'as is' with manufacturer warranties where applicable
  • We're not liable for indirect, incidental, or consequential damages
  • Our total liability is limited to the amount you paid for the specific product
  • We're not responsible for pet injuries from misuse of products

🚫 10. Prohibited Uses

You may not:

  • Use our services for illegal purposes
  • Attempt to hack, disrupt, or damage our systems
  • Resell our products commercially without permission
  • Create fake accounts or provide false information
  • Abuse our return policy or customer service

🌍 11. Governing Law & Disputes

  • Jurisdiction: These terms are governed by United States federal law and New York state law
  • Dispute Resolution: Disputes will be resolved through binding arbitration
  • Class Action Waiver: You agree to resolve disputes individually, not as part of a class action

🔄 12. Modifications

  • We may update these terms at any time
  • Changes become effective immediately upon posting
  • Continued use constitutes acceptance of modified terms
  • Material changes will be communicated via email or website notice

⚡ 13. Termination

  • We may suspend or terminate accounts for violations of these terms
  • You may close your account at any time
  • Termination doesn't affect pending orders or obligations

📞 14. Contact Information

Questions about these terms? Contact our Realm Support team:
Email: support@yourmultiversepet.store
Subject: Guardian Service Agreement Inquiry

🌟 15. Severability

If any provision of these terms is found unenforceable, the remaining provisions remain in full effect.

By using our services, you acknowledge that you've read, understood, and agree to be bound by this Guardian Service Agreement. Welcome to the cosmic order, Guardian!