Return Windows

• United States, Canada, Europe, Australia, New Zealand: 30 days from delivery

• South America, Middle East, India, Africa: 60 days from delivery

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Return Conditions

• Unused, unwashed, original packaging

• Resalable condition

• Customer pays return shipping unless item is damaged, defective, or incorrect

• Original shipping fees are non-refundable

Custom / print-on-demand items are not returnable unless damaged, defective, incorrect, or lost.

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How to Start a Return

Email support@yourmultiversepet.store with your order number and issue details.

Return requests must be submitted within the applicable return window.

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Refund Processing

Refunds are issued 5–10 business days after the returned item is received and inspected. Refunds go to the original payment method.

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Lost or Delayed Orders

• Most regions: 30 days

• Long-distance regions: 40 days

Eligible for replacement or refund.

Contact

support@yourmultiversepet.store

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📇 CONTACT INFORMATION

Trade Name: Your Multiverse Pet
Customer Support Email: support@yourmultiversepet.store
Business Email: gabe@yourmultiversepet.store

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