Guardian Knowledge Base

Guardian Knowledge Base

Welcome, Guardian! Here are answers to the most common questions about equipping your cosmic companion with Crest-Certified gear.

🌌 About Your Multiverse Pet.

Q: What makes Your Multiverse Pet. different?
A: We're not just a pet store - we're a cosmic order dedicated to equipping pets as Guardians of their Realms. Every product is Crest-Certified and comes with a collectible Multiverse Crest that marks your pet's place in the cosmic hierarchy.

Q: What is a Multiverse Crest?
A: Each order earns your pet a physical, collectible emblem that represents their alignment to a specific Realm and their role in the greater cosmic order. These crests are exclusive to our Guardians!

🚀 Interdimensional Shipping

Q: How long does delivery take?
We offer multiple shipping paths across the multiverse:

  • Standard Portal Shipping: 10–20 business days

  • Express Wormhole Transit: 5–12 business days (tracked and recommended)

  • Cosmic Rush Delivery: Not yet available in this timeline, but stay tuned!

🌍 For major realms like the USA, Canada, UK, EU, and New Zealand:
Your package is guaranteed to arrive within 30 days or less.

🌐 For other dimensions (e.g., South America, Southeast Asia, remote planetary systems):
Please allow up to 45 days for delivery due to customs clearance between realms.

Q: Why do shipping times vary?
Our gear is crafted and sourced from specialized suppliers across many dimensions. Variations in portal stability, interdimensional customs, or cosmic disturbances (like lunar flares or solar eclipses) may affect delivery timing.

Q: Can I track my order?
Absolutely! As soon as your Guardian’s gear enters transit, you’ll receive a subspace transmission (email) with tracking details so you can follow its journey across realms.

🛡️ Product & Quality

Q: Are your products safe for pets?
A: Every item is Crest-Certified, meaning it meets our cosmic safety standards. All products are designed specifically for Earth-based pets and their interdimensional adventures.

Q: What if my gear arrives damaged?
A: Interdimensional transport can be rough! If your gear is damaged during portal travel, we'll replace it immediately at no cost to you.

Q: Do you offer size guides?
A: Yes! Each product page includes detailed sizing information to ensure the perfect fit for your Guardian companion.

🔄 Returns & Exchanges

Q: Can I return items?
A: Yes! Our Guardian Satisfaction Protocol allows returns within 30 days. Items must be unused and in original cosmic packaging. See our full Return Policy for details.

Q: What if I ordered the wrong size?
A: No problem! Contact our Realm Support team and we'll help you exchange for the correct size. Your Guardian deserves gear that fits perfectly.

💫 Orders & Payment

Q: What payment methods do you accept?
A: We accept all major credit cards, PayPal, and other secure payment methods through our cosmic payment portal.

Q: Is my payment information secure?
A: Absolutely! All transactions are protected by interdimensional encryption protocols (industry-standard SSL security).

📞 Support

Q: How can I contact you?
A: Our Guardian Support team is available via email, and we typically respond within 24 hours. For urgent matters, use our contact form for fastest response.

Q: Do you have a phone number?
A: Currently, we operate through digital communication channels to serve Guardians across all time zones efficiently.

Still have questions? Contact our Realm Support team - we're here to help you and your Guardian succeed in the multiverse! support@yourmultiversepet.store